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General inquiry procedures

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Revision as of 08:40, 1 June 2010 by Poslfit (talk | contribs) (New page: General inquiries come to the info@scrabbleplayers.org email address, and many can be handled in a routine manner as described below on this page. This is a ''living document''; the conte...)
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General inquiries come to the info@scrabbleplayers.org email address, and many can be handled in a routine manner as described below on this page.

This is a living document; the contents are updated as procedures are refined and developed.

Lost NASPA ID

  1. If the inquirer says that they do not know their NASPA ID, first see if you can find it.
    • Look them up in the internal membership database. Search as flexibly as you can (give minimal information, use pattern matching), because players are not always sure of their own names (Dave/David, John/John Q, Smith/Smith-Jones)
  2. If you find them, check to make sure that the email address in the database matches the email address of the inquiry.
    1. If it does, continue with step 4.
    2. If their email address does not match, ask them if they used to use the old email address, and if the database should be updated.
      1. If they say the old email address was theirs but is no longer, update the email address in the database, and continue with step 4.
      2. If they say the old email address was theirs and they should still be listed with it, continue with step 4.
      3. Otherwise, continue with step 3.
  3. At this point, you have been unable to find the player in the database, and need to determine why. Email the player and ask if (1) they have changed their name recently, (2) were perhaps an NSA member (NSA membership numbers were 1-6 digits, occasionally with a letter appended) and never a NASPA member, or (3) have ever played in a sanctioned tournament listed on cross-tables.com.
    1. If (1), then start over with their old name. If you find them, send them their ID and ask John Chew to change their name in the database.
    2. If (2), explain to them that the NSA and NASPA are separate organizations and that if they want to play in their first sanctioned tournament, they should join NASPA, and are eligible for the $15 six-month trial rate. (If they had ever played in a tournament, they would have been in the database.)
    3. If (3), find the tournament, find the player's real name there, and start over.
  4. At this point, you have found the player in the database, and their NASPA ID. Email it to them, explain that they can find it in future in the public membership database at http://www.scrabbleplayers.org/cgi-bin/members.pl and finish.
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