Account procedures

Account inquiries come to the accounts@scrabbleplayers.org email address, and many can be handled in a routine manner as described below on this page.

Most of the commands currently require shell prompt access. If you do not know what this is, refer the issues to John Chew. Arguments to shell commands spelled in CAPS should be replaced by appropriate values.

This is a living document; the contents are updated as procedures are refined and developed.

Accept a check

Follow this procedure to properly process a received check.

1. Give the check to Mary Rhoades or Chris Cree for deposit.
2. Follow the appropriate procedure to generate a matching invoice, if applicable.
3. At the shell prompt, carefully enter:

 cheque-received DOLLAR-AMOUNT LAST-NAME FIRST-NAME [SUFFIX]

Accept a credit card payment

When members use the online payment system, their payments are automatically accounted for. Sometimes however, NASPA staff need to enter payments on their behalf directly into the CyberSource Virtual Terminal. Follow this procedure to properly process such payments.

1. Log onto CyberSource.
2. Click on Virtual Terminal
3. Click on Process Orders
4. Complete and submit the “New Order” form, including the explanatory comment field at the bottom.
5. At the shell prompt, carefully enter:

 card-received DOLLAR-AMOUNT LAST-NAME FIRST-NAME [SUFFIX]

Generate a manual invoice for a club renewal

Club renewals are processed manually due to their low volume.

1. At the shell prompt, carefully enter:

 add-invoice AMOUNT LAST-NAME FIRST-NAME SUFFIX 'Club #XXX through EXPIRY-DATE'